Defy Premium Hotel

Terms & Conditions

Metro Home Centre (Pty) Ltd with Company Registration No 2008/001016/07, hereinafter referred to as MHC World (“Provider”)

MHC World reserves the right to limit the quantity of any product on sale. Pictures used are for illustrative purposes only and may differ from the actual product. All prices and illustrations are deemed correct at the time of publication, however, we cannot be responsible for any changes that may occur. All prices are inclusive of VAT. Errors and omissions excepted. We accept all major credit cards.

Website Terms and Conditions of Use Relating to www.mhcworld.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the MHC World (“Provider”) the website located at the domain name www.mhcworld.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.mhcworld.co.za sells a wide range of products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment

All online credit card payments are processed by the VCS Internet Payment Gateway. Card Holders may go to www.vcs.co.za to view the security policy. Please don't buy all products with the price of R0.00 / R0.01 online. Please contact the store for the price.

Delivery after online payment was made

Please note that all our deliveries take place within 5 to 6 working days within the Gauteng province but may take up to a maximum of 10 working days in other provinces. The goods will dispatch and/or delivered only after the payment reflects. Please Note Saturday and Sunday Deliveries may charged. Free Delivery do not apply.

Television Purchases

Kindly note, A valid paid-up TV license is required for every TV purchase as per SABC regulations for both in-store and online. A copy of the ID document is needed for the necessary validation check. No TV Set can be sold without a valid TV license.

 Warranty

On most products sold online, MHC World offers a 1-year warranty, while some products may offer a 5 to 10-year warranty.

Any items purchased from MHC World come with a 7 days return guarantee, should the item be unsatisfactory. These items should however be in their original sold condition/packaging. You are required to contact the store within 7 days after the purchase has been made.

The warranty holds good for products that are used within the prescribed norms, those that are not eligible for warranty are but not limited to:

Products that have surpassed the warranty period;

1. Damages due to misuse of product;
2. Incidental damage to the product;
3. Products that do not have serial/chassis numbers (Bikes and gym equipment);
4. Malfunction of digital product due to user settings;
5. Negligence and improper care in the maintenance of the product;
6. Products that come under the category of natural wear and tear (tires, bearings, wheels, etc);
7. Failure to install, operate or use the Products in accordance with the user instructions, specifications, or conditions made available to the Customer by MHC World or any alteration or repair by you or a third party who is not one of MHC World's authorised repairers;
8. Damage resulting from fire, lightning, storms, vandalism, or non-secure transport.

MHC Standard Warranty Conditions:

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to the Terms and Conditions will become effective upon such changes being posted to this Website. The User must periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

The Provider provides certain information on the Website. Content currently or anticipated to be displayed on this Website is provided by Provider, its affiliates and/or subsidiary, or any other third-party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works and the compilation of the proprietary works are copyrighted by the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and are protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy, or completeness of the Content. Neither Provider nor any holding company, affiliate, or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User's computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine the use of the Website and to improve Content thereon. Provider assumes no obligation to protect this information and may copy, distribute, or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated, and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Gauteng Division of the High Court of South Africa in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User concerning the use of the Content and this Website.

Metro Home Centre (Pty) Ltd T/A MHC World has obtained your personal information (in the context of a sale, product, or service) with your consent.  MHC World will use your personal information only for the purposes for which it was collected and agreed with you.  In addition, where necessary your information may be retained and used for direct marketing purposes according to Section 69 of the POPIA Act.

 Liability Clause

Self-Assembly Liability Clause

 At MHC World, we strive to provide high-quality furniture and strongly advise the use of our approved/certified assembly teams to ensure the best possible experience and safety for our customers. However, if you choose NOT to use our recommended assembly service, please be aware of the following:

 Assumption of Risk: You assume full responsibility for the assembly process and any resulting outcomes, including but not limited to, improper assembly, damage to the product, and personal injury.

 No Warranty on Self-Assembly: MHC World disclaims any and all warranties, whether express or implied, related to the condition, performance, or durability of furniture assembled by anyone other than our approved/certified assembly teams.

 Liability for Damages: MHC World shall not be liable for any damages, defects, or malfunctions of the furniture that result from self-assembly. This includes but is not limited to, structural damage, cosmetic damage, or any harm caused to individuals or property.

 Exclusion of Responsibility: MHC World will not be responsible for any costs associated with repairs, replacements, or returns due to issues arising from self-assembly. Any expenses incurred due to incorrect assembly are the sole responsibility of the customer.