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Refund and Return Policy

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if the stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. All repairs not collected within 90 days from the date of receipt will be disposed of.

All items should be unused and returned in the original packaging.

Fabrics and haberdashery items are non-returnable, not exchangeable nor refundable.

No exchange/refund on any fabric once cut. It is the responsibility of the purchaser and provider to ensure quality & colour are correct.

Return shipping

Shipping your returned item will be at your own cost. Shipping costs are non-refundable. The address for shipping your returns is 410 Madiba Street, Arcadia, Pretoria, 0002 or

For more information please click on the links below:

Dress Fabric & Haberdashery Return Policy

Appliances Return Policy

Curtaining Return Policy

Solar Return Policy

Lights Warranty & Return Policy

Cellphone and Laptop Return Policy


Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager at

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