Delivery Policy

MHC WORLD – DELIVERY POLICY

1. Where We Deliver

MHC World delivers nationwide to any residential or business address within South Africa (excluding PO Boxes).

When placing your order, you must disclose all delivery limitations and access conditions at your address.
This includes whether your property is a Security Estate, Free-Standing House, or Apartment, as well as any special access details such as truck size restrictions, stairs, lifts, door removals, gate access, or other limitations.

Failure to disclose these limitations may result in additional charges.

2. Delivery Costs

Delivery fees are calculated based on product size, weight, and delivery location. Delivery location is verified by the area code entered at checkout, so please ensure that your area code is correct when submitting your address.

An estimated delivery cost will appear during checkout; however, this is not final.

If your delivery address has any restrictions or requires special handling, additional charges may apply. These may include, but are not limited to:

  • Truck size limitations in Estates or Complexes (e.g., large trucks over 5 tons not permitted)
  • Stair carry or lift-access limitations
  • Door removals and reinstalls
  • Security gate access arrangements
  • Any additional handling, manpower, or coordination needed

 

Because certain limitations are only identified upon arrival, extra charges may be applied after delivery if the buyer failed to disclose these limitations during checkout.

3. Delivery Cost Disclaimer

The delivery cost displayed at checkout is an estimate only.

The final delivery fee may differ based on:

  • Your exact location
  • The carrier assigned to your area
  • The size and weight of your items
  • Any limitations or access issues (disclosed or undisclosed)

 

MHC World will communicate any known adjustments as soon as they become apparent, but if the courier discovers limitations during delivery that were not disclosed, additional charges will be billed after delivery.

4. Receiving Your Delivery

Ensure that you or an authorised representative is available to accept your delivery.
The person receiving the goods must sign the delivery note to confirm receipt.

Please make sure that the access route to your premises accommodates your disclosed limitations (e.g., security gate clearance, approved truck size, stair or lift access, door clearance, etc.).

If nobody is available at the specified delivery address, the driver will return the items. Redelivery will then need to be arranged, and additional fees may apply.

MHC World’s sole liability for late delivery is limited to re-delivery at a new agreed time at no extra cost where the delay is caused by us.

5. Arranging a Specific Delivery Date

You may request a specific delivery date by contacting us at:
📧 info@mhcworld.co.za
📞 012 326 6460

When requesting a scheduled delivery, please restate all delivery limitations or special instructions you provided at checkout so our delivery team is prepared.

6. Damaged or Incorrect Items Upon Delivery

Before signing the delivery note, please inspect the item—especially where special handling or tight access was required.

If:

  • the outer packaging is damaged,
  • the wrong item was sent, or
  • the item appears unsafe to accept, you may refuse delivery.

 

Once the delivery note is signed, the item is considered received in good condition.

If you refuse delivery for a valid reason, the correct product will be resent at no extra cost.

For assistance, contact:
📧 info@mhcworld.co.za
📧 onlinesales@mhcworld.co.za
📞 012 326 6460

7. General Terms

  • Orders may be fulfilled directly by MHC World or by our authorised suppliers.
  • Weekend deliveries (Saturday/Sunday) may incur additional charges.
  • We reserve the right to limit quantities on promotional products.
  • All prices include VAT.
  • Delivery times may vary based on stock availability and your delivery location.

 8. Important Customer Responsibility Notice

To ensure smooth delivery and avoid additional costs, customers must:

•    Clearly state if the delivery is going to a Security Estate, Complex, Free-Standing House, or Apartment

•    Declare ALL delivery limitations upfront (truck size limitations, stairs, lifts, door removals, access gates, construction obstructions, etc.)

•    Understand that undisclosed limitations can cause delays and will result in additional charges applied after delivery