Delivery Policy

MHC World Delivery Policy

1. Where We Deliver

MHC World delivers nationwide to residential and business addresses within South Africa. We do not deliver to PO Boxes.

Free Delivery

MHC World offers free delivery on orders over R650 when the delivery address is within 60 km of our Pretoria store.

Selected products may also qualify for free delivery outside the 60 km area when they are clearly marked Free Delivery on the product page. This includes many of our air conditioners.

Free delivery is subject to the product, delivery location, order size, weight and access requirements. The delivery options available for your order will be displayed or confirmed during checkout.

When placing an order, customers must provide complete and accurate delivery information, including whether the address is a:

  • Security estate or gated community
  • Complex
  • Free-standing house
  • Apartment or flat
  • Business premises

Customers must also disclose any access restrictions or special delivery requirements, including:

  • Truck size or vehicle restrictions
  • Security or gate-access requirements
  • Stairs or limited lift access
  • Narrow entrances or passages
  • Door-removal requirements
  • Construction or road obstructions
  • Additional manpower or special-handling requirements

Failure to disclose relevant access restrictions may result in delivery delays or additional charges.

2. Delivery Costs

Delivery fees are calculated according to the size and weight of the products, the delivery location and the delivery service required.

The delivery location is determined using the address and postal code entered during checkout. Customers must ensure that all delivery information is correct before completing their order.

Where free delivery does not apply, the amount displayed at checkout is an estimated delivery charge based on the information available at the time.

Additional charges may apply where special handling or access arrangements are required, including:

  • Estates or complexes that do not permit large delivery vehicles
  • Stair carries or limited lift access
  • Door removal and reinstallation
  • Restricted security access
  • Additional manpower
  • Special delivery vehicles
  • Repeated delivery attempts
  • Any other handling or coordination not included in the original delivery quotation

Where possible, MHC World will advise the customer of any additional charges before delivery takes place.

If an undisclosed restriction is only discovered when the delivery team arrives, the delivery may be delayed, rescheduled or subject to an additional charge based on the extra work required.

3. Delivery Cost Disclaimer

The delivery fee shown at checkout is an estimate and may change depending on:

  • The exact delivery location
  • The courier or delivery team assigned
  • The size and weight of the products
  • The number of items ordered
  • Special-handling requirements
  • Access restrictions at the delivery address
  • Information that was not disclosed when the order was placed

MHC World will communicate any known adjustment as soon as reasonably possible.

Where an additional charge is required, the customer may be asked to approve and pay the additional amount before delivery or redelivery is completed.

4. Delivery Timeframes

Estimated delivery timeframes are:

  • Local deliveries: approximately 2–4 working days
  • Deliveries outside Gauteng: approximately 3–7 working days

Delivery timeframes are estimates and may vary depending on:

  • Stock availability
  • Supplier availability
  • Product size and weight
  • Delivery location
  • Courier schedules
  • Public holidays
  • Weather or road conditions
  • Special delivery requirements

Some products may be delivered directly by an authorised supplier or third-party delivery provider.

If an order contains multiple products, the items may be delivered separately.

Customers will be contacted if there is a significant delay or if further information is required to complete the delivery.

5. Receiving Your Delivery

The customer or an authorised representative must be available at the delivery address to receive the order.

The person receiving the goods may be required to sign a delivery note or provide confirmation that the order was received.

Customers must ensure that:

  • The delivery address is accessible
  • Security has been informed where necessary
  • The correct access permissions have been arranged
  • The delivery route is clear and safe
  • Doorways, passages, stairs and lifts can accommodate the product

If no one is available to accept the delivery, the goods may be returned to the warehouse or delivery depot. A redelivery fee may apply.

Where a delivery is delayed due to MHC World or its appointed delivery provider, we will arrange delivery for a new agreed date at no additional delivery charge.

Delivery delays caused by incorrect information, restricted access, customer unavailability, severe weather, road closures or other circumstances beyond our reasonable control may require a new delivery arrangement.

6. Requesting a Specific Delivery Date

Customers may request a preferred delivery date by contacting MHC World:

Email: support@mhcworld.co.za

Telephone: 012 326 6460

WhatsApp: 079 365 5375

A requested delivery date is not guaranteed until it has been confirmed by MHC World or the assigned delivery provider.

When requesting a scheduled delivery, customers must repeat any access restrictions or special delivery instructions so that the delivery team can prepare accordingly.

7. Damaged, Incorrect or Missing Items

Customers should inspect the packaging and visible condition of the goods before signing the delivery note.

Please check:

  • Whether the outer packaging is damaged
  • Whether the correct product was delivered
  • Whether the correct quantity was delivered
  • Whether there are visible signs of damage
  • Whether the product appears unsafe to accept

If the packaging or product is visibly damaged, the incorrect product has been delivered or the delivery appears unsafe to accept, the customer may refuse the delivery.

The reason for refusal should be clearly recorded on the delivery note or communicated to MHC World immediately.

Signing the delivery note confirms that the order was received, but it does not prevent a customer from reporting concealed damage or a defect that could not reasonably have been identified during delivery.

Any damage, shortage or incorrect item should be reported as soon as possible, together with:

  • The order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging
  • A photograph of the product label or serial number, where applicable

For assistance, contact:

Email: support@mhcworld.co.za

Telephone: 012 326 6460

WhatsApp: 079 365 5375

Where delivery is refused for a valid reason, MHC World will assess the matter and arrange the appropriate replacement, redelivery, return or refund.

8. Weekend and Public-Holiday Deliveries

Saturday, Sunday and public-holiday deliveries are subject to availability and may carry an additional charge.

Free-delivery offers do not automatically include special weekend or public-holiday delivery arrangements unless specifically confirmed by MHC World.

A weekend or public-holiday delivery is only confirmed once MHC World or the assigned delivery provider has approved the arrangement.

9. Customer Responsibilities

To help us complete the delivery safely and avoid delays or additional costs, customers must:

  • Provide a complete and accurate delivery address
  • Provide a valid telephone or WhatsApp number
  • Select the correct postal code
  • State whether the address is an estate, complex, house, apartment or business
  • Disclose all access restrictions before delivery
  • Inform security or building management where necessary
  • Ensure that someone is available to accept the order
  • Ensure that the product can fit through the available entrances and delivery route
  • Check the delivery before signing where reasonably possible

Undisclosed access restrictions may result in additional charges, delays or the need to reschedule the delivery.

10. General Terms

  • Orders may be fulfilled by MHC World or an authorised supplier or delivery provider.
  • Product quantities may be limited during promotions.
  • All advertised prices include VAT unless otherwise stated.
  • Delivery charges are separate unless free delivery is specifically offered.
  • Free delivery may be subject to delivery location, order value, product category, size, weight and access requirements.
  • Products marked Free Delivery may have their own delivery areas, exclusions or conditions.
  • Delivery timeframes are estimates and are not guaranteed unless confirmed in writing.
  • MHC World may contact the customer to verify delivery information before dispatching an order.
  • This delivery policy should be read together with MHC World’s returns, refunds, warranty and general terms and conditions.