Item Collection Policy
At MHC World, we strive to provide excellent customer service and ensure a smooth shopping experience for all our valued customers. To optimize our operations and manage warehouse costs effectively, we have implemented a new policy for customers who purchase items to collect later. This policy outlines the terms and conditions regarding the collection of items after purchase.
3.1 Customers must provide proof of purchase and valid identification when collecting the reserved item.
3.2 Our store operating hours and collection location will be provided during the purchase process.
3.3 It is the customer's responsibility to arrange for timely collection within the specified period to avoid additional charges.
4.1 We will make reasonable attempts to notify customers via the contact information provided at the time of purchase before the expiration of the 7-day collection period.
4.2 We will inform customers about the daily tariff and administrative fee that will be applicable after the 7-day period has expired.
5.1 If the item remains uncollected for a continuous period of 30 days from the purchase date, we reserve the right to cancel the purchase and refund the customer, excluding any applicable storage charges and administrative fees.