Lights Warranty & Return Policy

Lights Warranty & Return Policy

Warranty and Return Policy

This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental, and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions outlined in the respective warranty policy and these terms and conditions.

Upon request, the providers' representatives have to be allowed to access the defective product, system, or application for verification of non-compliance.

The provider cannot be held liable for electrical supply conditions, including supply spikes, overvoltage/under-voltage, and ripple current control systems that are beyond the specified limits of the products and those defined by relevant supply standards (e.g. EN 50160 norms).

Concerning products sold to the Purchaser by the provider but not bearing the provider name or sub-brands, the providers make no warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to the Purchaser upon request, but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product.

Returns within Seven days

The purchase may return the purchase within seven days of purchase. 

To return an unwanted non-defective product, it must be: Undamaged and unused; In the original packaging, which must be undamaged and in its original condition.

Shipping your returned item will be at your own cost. Shipping costs are non-refundable. The address for shipping your returns is 410 Madiba Street, Arcadia, Pretoria, 0002 or https://goo.gl/maps/yivYJDQ9aBR2

Once the provider received your returned product and it has been cleared by the provider after-sales service, the provider reserves the right to refuse the return if the products have been used, are returned damaged, or are not in a saleable condition.

Returning defective or damaged products

If you have a defective product and it is covered by the provider's Product Warranty you have to:

Call our support team on (012) 3266460 and describe the problem to them, or Send an email to services@mhcworld.co.za  with a full description (pictures if available) of your problem, and a proof of purchase (POP).

We have found that user error is often the cause of a product not functioning correctly, and a quick phone call is all that is needed to find a solution.

If we have confirmed that the product appears to be faulty and covered by the provider's Product Warranty: Return the entire contents of the product to us, with the proof of purchase (POP); The providers will evaluate the product upon receipt; If it is found to be faulty, the providers will repair or replace the product. If the provider does not carry stock of the product, the provider will credit or refund the purchaser; at our discretion; If it is found to be in good working order, the provider will return your product to the purchaser; at the purchaser's expense.