Energy Saving Solutions Refund and Return

Energy Saving Solutions Refund and Return

SOLAR Inverters, Batteries and Generator Warranty, Refund & Return Policy

All inverters and batteries must be installed by a qualified electrical wireman or master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 including ALL its parts. Any warranty claim submitted without installation photos, a valid COC, and proof of a qualified wireman/master electrical installer installing the unit, can be rejected and will render the warranty claim null and void.

The warranty does not cover damage resulting from Power surges; Under-voltage; Over-voltage; Lightning; Corrosion; Sea spray; Condensation; Water damage; Dust or any solid particles; Sand; Insects; Excessive heat exposure; Weather damage; Negligence by the installer or homeowner; Incorrect installation; Inadequate protection device rating; Tampering (broken seal); and Dirty filters.

The warranty will be void if the unit is:

Not installed as per manufacturers specifications; Not installed with a minimal 40kA surge protection unit for both live and neutral wires from the AC incoming supply; Not installed with a minimal 40kA surge protection unit for both positive and negative wires from the AC incoming supply; Not protected by the calculated and required 2 pole breakers for the input and output of the inverter; Not installed with a changeover switch; The battery input must be protected by a rated fuse for both the negative and positive connections, within the calculated PSCC ratings; Tampered with (attempted to open the unit); Visible damage to the unit.

Strictly no refunds or exchanges on any products that have been installed, scratched or damaged in any way.

Please note: batteries lose charge if not regularly charged (at least once a month).